We ask that you do not dial 9-1-1 for power outages unless it presents a medical, or other life threatening emergency. If you are calling to report a crime that has occurred in the past, or to ask a question, please call the non-emergency number,ĭuring a power outage, Dispatcher’s will contact Electric Department personnel who will respond to the problem. ![]() * Description of vehicle involved and in which direction it left. * If a weapon was involved and what type, * Description of suspect or suspects, including race and clothing, * The Dispatcher will need a basic description of what occurred, and if applicable: The Dispatcher will need to know: * Name, address, and phone number of person calling. In order to help prioritize your call and provide responding Officers with information they need, every caller is asked a standard set of questions. Second priority calls are in progress or just occurred threats to property. First priority calls are in-progress or just occurred threats to human life. Priority calls are dispatched before non-priority calls even if the non-priority calls were received first. The caller’s address and phone number shows on a computer screen for each 9-1-1 call received, including most cellular phone calls.Ĭalls for service are prioritized when they are received. When you dial 9-1-1, your call is automatically forwarded even if you hang up before it rings. Every time a Dispatcher receives a 9-1-1 "hang-up" the caller must be contacted to find out if an emergency exists, this may include a Police Officer being sent to the caller’s location. ![]() If you dial 9-1-1 by mistake, don’t hang up! Stay on the phone and tell the Dispatcher you called by mistake. ![]() To best serve the public, we ask that you use the 9-1-1 emergency line only when there is an immediate risk to life or property. Dispatchers are also responsible for sending appropriate assistance to citizens and tracking the activity of field units. In addition, Dispatchers answer after hours emergency calls for Animal Control, Electric, Water and Street Departments. Dispatcher’s answers emergency and non-emergency calls for service. The Banning Police Department’s Communications Center is staffed with 8 Public Safety Dispatchers. They are responsible for taking 911 calls and dispatching the proper agencies to the needed location and all the while they must communicate in a calm.
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